Uncover. Understand. Improve
People Do What You Inspect,
Not What You Expect…
About
Home Truths was built by estate agents, for estate agents.
We bring over 20 years of industry experience to the table from small independant agency, to senior management within corporate nationwide operations. Each of our directors have at least 20+ years direct property industry experience, which comes together to offer unriveled insight, and bespoke feedback on not just what happened, but how it could have gone, and how it compares.
Our Services
What we do
01
Estate Agency Mystery Shopping – Corporate
Are you looking to decide which local agency should be dealing with your part exchange work? Which agency could be your local partner in your next developement or which agency has the skills to secure your next buyer? We work with both national home builders, and local developers alike.
02
Estate Agency Mystery Shopping – SME
Do you run a local agency and nee to know how you measure up. What is the competition doing that’s helping them stand out. Better yet, all that hard work you’ve done building your business, are your standards being delivered on when customers deal with your team?
03
Industry Awards & Rankings
Our experience working with national industry awards, and local and national ranking table creators has given us a unique skill when it comes to putting together a package that can fit your needs. We can assist with rankings, or step in and fill a gap in your data where needed.
Ready to Elevate Your Business
Get in touch to see how our team can assist your market research. If you run a local agency, see how our unique, totally independant and honest feedback can transform your business.
“We met Home Truths when they mystery shopped us on behalf of a new homes company. We were amazed at how simple steps we had in place in our business had lost their way, as well as how team members we trusted for over 10 years had forgot some of the basics. This feedback was insightful, and honest. Now we consult with them at least once per year and look forward to seeing how we perform.”
A Davis
Agency Director
F.A.Q.
Find answers to commonly asked questions about our services and trading strategies
I did not ask you to mystery shop my business, why have you contacted me?
At home truths we work with national and local companies, primarily new homes developers, or other local agencies who want to know who is the local agent to watch! We often then have a weath of data and experience of your agency as a result of our research, and we now offer this feedback direct to the agency once our original contract is concluded.
What will you do with my data?
Due to GDPR regulations we have to be very strict in what feedback we can offer you. As we deal with peoples personal data in a setting which they do nto know they are being recorded, or monitored, we cannot identify any individual personally. If you have the correct employee contracts then this can be an option, but in most cases we offer specific feedback on how your agency performed on the areas that most ageny owners care about, but keep the identity of the individual we interacted with confidential.
If you decide you do nto wish to have the feedback, you can request we delete your information which we do at once.
Can you give me an example of why this is useful?
One of the most common areas an agent wants their team to be consistent on is asking for valuations.
When our team book a viewing, or register with your agency, there is always a valuation opportunity. We never ask for one, but there are clear trigger points during our registration that any experienced, driven agent, would offer your valuation services.
We sometimes create an objection. Then when at the viewing appointment, open this up again to see if you team will then follow up on the opportunity. Maybe we will call back in a day or two later to book another viewing, or even cancel the original one but give another opportunity…will your team have taken the opportunity?